Service desk for maintenance
Customer tickets, SLA, schedules and service history.
Product conceptThis is an RNM product concept, not a completed client project.
Task
The team needed one digital product instead of spreadsheets and disconnected services.
What we built
- →Designed role-based workspaces
- →Automated statuses, documents and notifications
- →Added dashboards, analytics and integrations
The product in use
Result
The concept demonstrates the core workflow and reduced manual operations.
Stack
ReactSLA engineCalendar